Built on the site of a fully reclaimed gravel pit our beautiful 100 acre forest is home to deer, fox, turkeys, hawks, eagles and a variety of other wildlife. With over 80 acres of mature forest, scenic vistas, rugged topography and our tranquil Arbor Trails, Lake Geneva Canopy Tours is sure to hold something special for everyone. Our canopy tour course features 8 thrilling zip lines in the canopy of the forest, 5 SkyBridges, 3 unbelievable circular stairways in the trees, and a one-of-a-kind double helix stairway that wraps around a beautiful ash tree. Our course culminates with an amazing 1,200′ long, Dual Racing Zip Line brings which brings you to a high speed finish!
Lake Geneva Canopy Tours opened March 2011, providing year-round, sky-high adventure for Southeast Wisconsin travelers and residents. The almost 9 miles of hiking and biking trails were constructed by TreadHead Cycling, a local social bicycling group in Lake Geneva. The Team Building course was completed in the fall of 2011, with more than 15 permanent ground based challenges designed to help school, community, and corporate groups work together toward a common goal.
Canopy Tour Course & Property Facts
|Number of zip lines on canopy tours course||8|
|Longest Zip Line on Canopy Tour||841 feet (The Beast)|
|Highest Speed||45mph (on Dual Racing Zip Line)|
|Number of SkyBridges||5|
|Number of Spiral Stairways||4|
|Number of Platforms||18|
|Duration of Canopy Tour||2 - 2.5 Hours|
|Longest SkyBridge||240 feet|
Height of One-of-a-Kind
Design & Construction Facts
Any activity carries a certain amount of risk and staff at Lake Geneva Canopy Tours are trained to manage the risk involved. Our course was designed and built by S.T.E.P.S., Inc., a company that has over 21 years of experience building canopy tours, zip lines and challenge courses across the country. Our course meets or exceeds the standards of the Association for Challenge Course Technologies (ACCT). Our SkyGuides are rigorously trained to use the course hardware and safety systems as well as to perform routine inspection and maintenance, safety equipment fitting and supervision, and high-angle rescue and course evacuation. Our SkyGuides are also certified in First Aid.
General Manager: Phil
Sales Manager: Gina
Outside Sales: Kathryn
Course Manager: Tim
Course Manager: Bud
Asst Course Manager: Sean
Our Tour Guides complete rigorous training before they are certified to lead a Canopy Tour. They are trained to use the course hardware and safety systems to perform inspection and routine maintenance, and to ensure safety equipment fitting and supervision for guests. In addition, each Tour Guide is certified in high angle rescue and course evacuation. All of our talented Tour Guides undergo periodic rescue re-certification.
All that being said, we hire for "personality" here at Lake Geneva Canopy Tours. That philosophy is reflected well in our Tour Guides who will no doubt give you a canopy tour to remember. Many repeat customers have such a good time on their first canopy tour visit that they ask if they can request the same guides. You can make a request for a specific Tour Guide and we will do everything we can to fulfill it, however, we cannot guarantee the Tour Guide you choose will be available the day or time you are planning to join us in the trees.
We are currently looking for Canopy Tour Guides and Reservation Specialists! Check out the full job description below.
Canopy Tour Guide
We are currently looking for energetic, enthusiastic and self-motivated, fairly physically fit individuals to join our team of Canopy Tour Guides for the 2013 season. Are you physically fit, safety conscious, comfortable working at heights? Do you have a friendly, personable disposition? If so, you just might have what it takes to be a Lake Geneva Canopy Tours Guide!
As one of our Guides your duties include (but are not limited to):
- Guest Safety
- Guest registration, orientation and gear-up
- Equipment and vehicle preparation
- Ground School presentation
- Guiding guests through our Zip line Canopy Tour and Racing Zip line
- Presenting interesting information on the local ecology, biology, geology and history
- Gear storage and maintenance, grounds cleanup
- Transportation coordination/driving shuttles
- Daily course and equipment checks
- Some Trail and property enhancements and maintenance
Some of the preferred Guide qualifications include:
- Minimum age, 18 years old
- English speaking, polite, courteous, and able to address small groups. Multi-lingual a plus.
- Some college with major in ecology, biology or geology is helpful but not required
- Family & kid friendly
- Responsible, reliable, able to take a leadership role as guide for a small group
- Successful completion of our comprehensive guide training course
- Must be able to work at heights
- First Aid, CPR and higher medical training a plus
Lake Geneva Canopy Tours Reservation Specialists are our front-line for Customer Service, Bookings and Customer Inquiries. Strong communication skills and the ability to work well with people is required. If you are outgoing, friendly, independent and have a passion for ADVENTURE we may have a position available for you.
- Establish a warm and friendly relationship with guests in person, on the phone and through emails
- Taking over-the-phone reservations (assisting with on-line reservations as needed)
- Greeting guest
- Check in of individuals and groups
- Assisting with retail sales (including the management of cash, credit cards, and point of sale items)
- Preparing individuals and groups prior to sending them on Tour
- Manage reservations through our reservation system
- Be knowledgeable of all aspects of our Canopy Tour and properly answer all customer inquiries
- Assist with upkeep and maintenance including cleaning, organizing and restocking our Welcome Center
- Strong communication skills (in person, over the phone and written correspondence)
- Basic Computer/Keyboarding skills
- Cash handling experience
- Customer service experience
- English speaking
- Drug free
- Must be capable of working well with others as well as independently
- Professional yet casual appearance
- Smile, positive attitude and a love of adventure
If you have an interest in being part of our team, and believe you have what it takes, You can submit your resume via email or you can mail it to:
N3219 County Road H
Lake Geneva, WI 53147
Click below to Download and Print our application.
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Map & Directions
Lake Geneva Canopy Tours is located on County Road H in the Town of Geneva. Just about 1.5 miles north of downtown Lake Geneva, we are between Klockit and All About Children. Click on one of the cities below for general directions or enter your address in the widget below for detailed directions.
From Downtown Lake Geneva, WI Print This Map
Go ½ mile North on Broad St. to George St/County Road H (the 2nd left past the Pizza Hut), turn left. Continue on County Road H approximately 1 mile to our Welcome Center, which is on the left, in the Geneva Office Mall (next to Klockit). If you get to Hemingways, you’ve gone too far.
From Grand Geneva Resort & Spa Print This Map
Turn left Exiting the north end of the Grand Geneva campus onto Sheridan Springs Road. Continue on this road until it ends at a flashing Stop Sign, turn right. Continue until it ends at a stop light (Interchange North), turn left. Continue approximately ½ mile to George Street (also known as County Road H) and turn right. (If you get to the Pizza Hut you’ve gone too far) Continue on George/County H approximately 1 mile to our Welcome Center on the left (next to Klockit). If you get to Hemingways, you’ve gone too far.
From Lake Lawn Resort Print This Map
Take SR-50/E Geneva St. EAST for 1.5 miles to Town Hall Rd. Turn left onto Town Hall Rd. Continue EAST on Town Hall Rd, which becomes Palmer Rd. for 4.7 miles to County Road H (CR H) and turn right. Take CR H about 2.2 miles to our Welcome Center on the right (next to Klockit). If you get to Hearthside, you’ve gone too far.
From The Abbey Resort Print This Map
Take Fontana Blvd. West to SR 67, turn right. Take SR 67 North about 6 miles to Palmer Road, turn right on Palmer Rd. Take Palmer Road about 2.8 miles to County Road H (CR H) and turn right. Take CR H about 2.2 miles to our Welcome Center on the right (next to Klockit). If you get to Hearthside, you’ve gone too far.
From Chicago, IL (Downtown, North and South) Print This Map
Take I-94 north into Wisconsin, take exit #344 to SR-50 West, turn left. Continue West on SR-50 for 24 miles, take ramp right onto US-12. Go 1 mile to exit #328. Turn left at the end of the ramp toward Lake Geneva, continue for 1.1 miles to County Road H, also known as George Street, turn right. If you get to the Pizza Hut you went too far. Continue on County Road H approximately 1 mile to our Welcome Center, on the left, in the Geneva Office Mall (next to Klockit). If you get to Hemingways, you’ve gone too far.
From Chicago, IL (West, NW & SW) Print This Map
Take I-355 North to Route 53 North to Route 12 West into Wisconsin to exit #328 (this is the second Lake Geneva Exit off Route 12). Turn left at the end of the ramp toward Lake Geneva, continue for 1.1 miles to George Street (aka County Road H), turn right. Continue on County H approximately 1 mile to our Welcome Center in the Geneva Office Mall on the left (next to Klockit). If you get to Hemingways, you’ve gone too far.
From Milwaukee, WI Print This Map
Travel South on I-43 to exit 27A to US-12East toward Lake Geneva. Continue about 9 miles on US-12 to exit #328. Turn left at the end of the ramp toward Lake Geneva, continue for 1 mile to County Road H, also known as George Street, turn right. If you get to the Pizza Hut you went too far. Continue on County Road H approximately 1 mile to our Welcome Center, on the left, in the Geneva Office Mall (next to Klockit). If you get to Hemingways, you’ve gone too far.
From Madison, WI Print This Map
Take I-39/I-90 South to exit 185B onto I-43. Continue North on I-43 to exit 27A to US-12East toward Lake Geneva. Continue about 9 miles on US-12 to exit #328. Turn left at the end of the ramp toward Lake Geneva, continue for 1 mile to County Road H, also known as George Street, turn right. If you get to the Pizza Hut you went too far. Continue on County Road H approximately 1 mile to our Welcome Center, on the left, in the Geneva Office Mall (next to Klockit). If you get to Hemingways, you’ve gone too far.
From Rockford, IL Print This Map
Take I-39/I-90 North to exit 185B onto I-43. Continue North on I-43 to exit 27A to US-12East toward Lake Geneva. Continue about 9 miles on US-12 to exit #328. Turn left at the end of the ramp toward Lake Geneva, continue for 1 mile to County Road H, also known as George Street, turn right. If you get to the Pizza Hut you went too far. Continue on County Road H approximately 1 mile to our Welcome Center, on the left, in the Geneva Office Mall (next to Klockit). If you get to Hemingways, you’ve gone too far.
Giving Back To The Community
Lake Geneva Canopy Tours believes in giving back and supporting our community. We understand that there are many deserving charities in our area and we appreciate those individuals who are so giving of their time and talents to those worthy causes.
We review all applications on the 3rd Thursday of each month for the events taking place two months later. (ie, donation determinations will be made on the third Thursday in March for donations to events taking place in the month of May)
If you would like your organization to be considered for a donation from Lake Geneva Canopy Tours please submit the following:
1) A brief letter on your organization’s letterhead including: Primary Contact Name, Mailing Address, Email Address, and how you heard about Lake Geneva Canopy Tours. Also indicate the estimated number of attendees, how our donation will be used (ie., raffle, silent auction, live auction) to raise funds, as well as what the proceeds from your event will be used for.
2) Tax Exempt 501c3 Identification (IRS Letter)
3) Instructions on where to send a donation if your request is approved.
Written requests may be dropped off at the Welcome Center, however, we prefer that all donation requests be emailed to: Donations@LakeGenevaCanopyTours.com or mailed to:
Lake Geneva Canopy Tours
N3219 County Road H
Lake Geneva, WI 53147
More questions? Call us at (262) 248-9271.
What is a Canopy Tour and how is it different from a Zip Line Tour? A Zip Line Tour uses poles and towers to connect steel cables (zip lines) and can be built almost anywhere. Most often, a zip line tour will require some hiking and climbing of towers. Usually more of a thrill ride than a tour. A Canopy Tour is a “living tour” built in the trees of a forest. On a Canopy Tour, riders traverse steel cables(zip lines) connecting a series of platforms built in the trees, walk wire rope sky bridges, climb tree-based staircases and may even rappel back to earth. A Canopy Tour course is an ecologically-oriented sightseeing adventure with a bird’s eye view of the canopy of the forest. This type of tour usually includes information about the ecology, geology, biology and history of the area in addition to the thrill of zip lining. Top
May I tip my Guides? Yes, our professionally trained Guides work hard to ensure that you have an educational, enjoyable, and thoroughly memorable experience. Feel free to tip your guides however you see fit. Top
Are reservations required? No, reservations are not required but they are strongly recommended to insure we have guides available to serve you. Without a reservation it could take up to 1-1/2 hours to bring guides in for your tour. Each tour is limited to 8 participants and tours fill-up fast. For the best zip line experience, we strongly recommend you make your reservations early. We promise to do our best to accommodate walk-ins on a space available basis. Top
How long does it take to complete the tour? Our Canopy Tour is approximately 2 to 2½ hours long for a full tour of 8, including orientation, gear-up, ground school, the canopy tour and gear-down.The length of the canopy tour is relative to the number of people on the tour. A tour for 2 people may take as little as 1-1/4 hours, while a tour for 8 people may take 2 1/2 hours. Top
What if I am afraid of heights? We welcome the fearful and bring out the fearless in you. Our well trained Guides will be with you every step of the way. Your safety and enjoyment are our highest priorities. Your adventure begins with a relaxed orientation where you will meet your Guides. Next is gear-up, then it’s on to ground school to learn zip line basics, test your new skills on our practice zip line and have a chance to ask questions. During your tour you’ll be secured to a cable at all times. Your Guides will handle all of the transfers for you. All you have to do is relax, take in the tree-mendous views and enjoy the tour.Once you step off that first platform we think you’ll be hooked and want to return to zip again and again. Top
How high will I be off the ground? Once you leave the ground you will be anywhere from 10 feet to 65 feet above ground. Top
What should I wear? Dress for the weather. We operate year-round in the rain, snow, heat and cold. Wear comfortable clothing. You'll be wearing a seat harness so please no skirts. Closed toe shoes are required. Long hair should be tied back. Please do not wear anything you do not want to lose, such as jewelry. You will be asked to remove everything from your pockets. Leave your cell phones, money clips and wallets in your car. We don’t want them falling out during the tour and injuring our wildlife. We do haveassigned containers for each tour to hold your car keys. Please leave your valuables at home or locked in your car. Lake Geneva Canopy Tours is not responsible for any lost, stolen, damaged or misplaced personal property. Top
Do the Guides take photographs? Yes they do, each team of Guides is equipped with a wireless, internet connected, digital camera provided by FotaFlo. While on tour your Guides will take photographs, at predetermined locations, which are instantly processed and sent to our server. We do not take "zipping photos". At the end of your tour, before you’ve even had a chance to de-gear, your photos are ready for viewing and purchase. All of the digital photos from your tour can be instantly delivered directly to you by email, to share with friends and family, post on your Facebook page or print at your favorite photo kiosk. Purchase the digital photo package in advance and save almost 25%. Once you complete your online reservation contact one of our reservation specialists at (262) 248-9271. Top
Can I bring a still or video camera? Yes you may, but it must have a wrist strap and remain secured to your person at all times. Just be sure to let us know when you check-in that you’ll be bringing a camera along, we’re happy to help you properly secure it. If your camera does not have a wrist strap you can purchase one in our Welcome Center for $5.00 plus tax. Top
Do you operate in the rain? Yes, we do. Be advised, the canopy tour and racing zip line will be closed if the conditions for lightning are present and will not reopen until we receive the all clear. We generally will delay the start of scheduled tours to permit lightning storms to pass rather than cancel tours, whenever possible. We also close in the event of high winds (sustained winds over 30 mph). If we know we will be closed, we will try to contact you at the number and/or email you provided when you booked your tour. You may rebook for another day or time, or you may request a full refund if your tour is canceled due to weather or other unforeseeable conditions. If your tour is interupted due to inclement weather your position on course determins our course of action. Top
What if it is too cold outside? We operate year-round in the rain, snow, heat and cold. Dress for the weather, winters can get quite cold in Wisconsin. Like skiing, zipping in the cold can be fun, if you’re dressed for it. Our best advice, as with all winter activities, is to layer your clothing. Top
How safe is it? While any adventure activity carries a certain amount of risk, we work very hard to manage that risk. Your safety is our #1 concern. Managing risk starts with the best trained Guides in the business. Before leading a tour group all of our Guides undergo extensive training and testing which embrace quite a range of subjects, including course hardware and safety systems, inspection and routine maintenance, safety equipment fitting andsupervision, high-angle rescue and course evacuation as well as basic “feel good” First Aid. Every Guide is required to complete continuing education and periodic re-certification. Our course was built to meet or exceed ACCT professional building standards and is inspected daily. Top
What if I have never zipped before? Most of our participants have never zipped before. Your Guides will lead you through Ground School before we take you on the course. Ground School gives you a chance to test your new skills just a few feet off the ground, so you get the feeling of what zipping is all about before you go out onto the course. Top
Who can zip? Our canopy tour is designed for use by people who are in reasonably good health weighing between 70 and 250 pounds with average mobility and strength. This is a hard limit, all participants will be weighed at check-in and must meet our weight requirements. The minimum age is 7 years, however, children under 16 years of age must be accompanied through the course by at least one participating adult and must be able to participate independently of the adult. The minimum requirement is 1 Adult per 7 Youth under 16 years of age. *Every adult participant must sign an Adult Waiver and Release Form. Participants under the age of 18 must sign a Minor Waiver and Release Form which must also be signed by a parent or legal guardian. You will not be permitted to participate in the tourif you are under the influence of alcohol, illegal drugs, or impairing legal drugs. Lake Geneva Canopy Tours reserves the right to exclude anyone from participating in any and all activities for any reason which might compromise the health and safety of you, our clients, and our staff. Exceptions to any requirements are at the discretion of the management. Top
Can I zip if I’m pregnant? No. You may not zip if you are pregnant. Top
What equipment will I wear on the course? You will be fitted with a waist and chest harness, a trolley, lanyards with carabiners, leather gloves, and a Petzl helmet. Our safety equipment is similar to rock climbing equipment, but specially designed for a zip line course. Top
How can I pay? What if I don’t have a credit card? You can pay for your on-line reservations through our secure site, with a Visa, MasterCard, Discover or AMEX. You may also stop by our Welcome Center and pay for your reservations in cash. Top
May I celebrate a special occasion at LGCT? Absolutely! We would love to be part of your celebration. There is no better way to enjoy our Canopy Tour than with a group of friends, family, colleagues or co-workers! Contact Us to plan the details and arrange reservations for your special event. Top
When do I need to arrive for my tour?In order to give our staff adequate time for check-in and for you to prepare for your tour we require you to arrive 30 minutes prior to your scheduled tour time. If you are not checked in by the time your tour is sent, your reservation will be lost. Tours often leave early, but never leave late. If you are lost or running late please contact our Welcome Center @ 262.248.9271 Top
More questions? Call us at (262) 248-9271.
Contact Lake Geneva Canopy Tours
You can call us at (262) 248-9271, email us using the form below, or send mail to:
Lake Geneva Canopy Tours
N3219 County Road H
Lake Geneva, WI 53147