14 Day Cancellation Policy
If you cancel your reservation more than 14 days prior to your tour date, your payment, minus a $10 per person fee or $25 per reservation fee (whichever is less), will be refunded to you.
You may change your reservation date or time once at no charge if the change occurs more than 14 days prior to your originally scheduled tour.
No refunds or reschedules are permitted with less than a 14 day notice. Your canopy tour reservation is transferable.
Meeting Tour Requirements
If you do not meet Our Requirements at check-in you will not be permitted to zip and you will not receive a refund.
If your tour is cancelled by LGCT due to weather or another unforeseeable condition, you can:
- Reschedule for another available day or time
- Request a full refund
If you arrive late and your tour has already left the Welcome Center, you will not be permitted to join your tour and you will not receive a refund. Your tour and SkyGuides will leave as scheduled whether you are there or not.
Arrive 30 Minutes Prior to Tour Time
In order to give our staff adequate time for check-in and for you to prepare for your tour we require that you arrive 30 minutes prior to your scheduled tour time. If you are not checked in at least 15 minutes prior to your scheduled tour time your seat may be resold.