7-Day Cancellation Policy
- Your reservation may be cancelled up to 7 days prior to your tour date. Your payment, minus a $10 per person fee will be refunded to you.
- You may change your reservation date or time one (1) time up to 7 days prior to your originally scheduled tour date.
- No refunds or reschedules will be given with less than 7 days notice.
If tours are cancelled by Lake Geneva Canopy Tours due to lightning activity or any other unforeseeable conditions, participants may:
- Reschedule for another available day or time.
- Request a full refund. Refunds will be made by Lake Geneva Canopy Tours, however, please be aware if payment is made with a debit card, the debit card company may take up to 10 days to process the refund. Please contact your debit card company with additional questions.
Rain, Snow & Inclement Weather
Tours run year-round in all types of weather, including rain and snow, so we recommend that you dress appropriately for any type of weather. Please review our cancellation policy for complete information.